Admissions are accepted on a 24-hour basis. Trained professionals are available around the clock to listen and help you determine your next step. Our assessments are provided at no charge, because we are invested in helping you determine the best next steps for your recovery. For further details, or to schedule a consultation, call us toll free at 800-443-1109.
We also welcome referrals by medical or mental health providers, caregivers, case managers, law enforcement professionals, educators, community agencies, clergy, employers, hospitals, family members, friends, former patients and patients themselves.
All referrals and admissions are confidential.
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Patients are evaluated and following an initial assessment will be admitted to the least restrictive level of care at Glen Oaks Hospital or referred to a trusted partner in our community. The diagnosis of need for inpatient care will only be made by a licensed physician.
Due to the nature of our facility and the populations we serve there are certain restrictions that are in place to promote safety for all persons served at our facility. Many items are permitted in your room but certain items that have been deemed a possible safety risk or a distraction to therapy have been restricted or not permitted.
The hospital strives to be as cost-effective as possible in delivering the highest standard of care. We work closely with patients, their families and insurance companies in determining all payment options available.
Treatment is individualized, but group attendance is expected of all patients at our facility. We offer a variety of therapy groups by different disciplines with topics that have been designed to provide education relevant to recovery. Additional evening programming is offered with oversight by a licensed psychologist.
A copy of the group schedule is posted on the unit.
For individuals admitted to an inpatient unit, a nurse will meet with you to complete an initial medical assessment and a medical doctor will meet with you within the first 24 hours of your stay.
You will also be meeting with your psychiatrist within 24 hours of your admission. A staff from your treatment team will meet with you to conduct an assessment relating to stress, coping and leisure.
A physician rounds daily on all patients. The physician is responsible for the medication management on all non-medical issues and consulting with the treatment team regarding your care. Like most hospitals, the times that the doctors round vary.
A social worker/therapist will meet with you within 48 hours to initiate your treatment plan and discuss your needs throughout treatment. Prior to being discharged from our facility, the therapist will meet with you again to develop a complete discharge plan and review your crisis safety plan.
Length of Stay
Treatment is individualized and based on several factors. While there is no set length of stay, our facility is an acute treatment center specializing in detoxification, rehabilitation and psychiatric care.
The treatment team, which is comprised of the Nursing, Therapy and Activity Therapy staff and led by the admitting physician, makes the determination of your length of stay. A therapist will assist you in developing a discharge plan that includes follow-up treatment.
Visiting Hours / Phone Permissions
A facility phone is provided for patient use to contact family and/or support. We do not allow phone calls to be made during group therapy times, and we ask that patients be mindful of peers by limiting phone calls to ten minutes. Due to confidentiality, we generally do not take phone messages for our patients.
We do allow visitors four days a week, and we ask that no more than two visitors visit at one time. Children under the age of 18 are not permitted into visitation as a general precaution. Restrictions may apply for visitors due to special precautions. Please contact us for more information.
We strive to reduce anxiety, feelings of apprehension or tension that can come along with being hospitalized. Our four-legged canine friend, Cooper, visits the hospital regularly and we encourage patients to pet him and/or ask his handler questions, which can improve patients’ social, emotional and cognitive functions.