Patient Satisfaction

At Glen Oaks Hospital, we remain focused on our goals through constant and ongoing monitoring of our systems, programs, outcomes, patient and referral source satisfaction. We use this information to constantly improve on our service delivery so that we provide the best possible treatment for our patients.

Patients complete a patient satisfaction survey after their stay at Glen Oaks and these surveys provide Glen Oaks Hospital with important feedback regarding our services. The survey asks patients to agree/disagree with statements related to the care they received on a 1 – 5 scale, with 1 = strongly disagree and 5 = strongly agree. Here’s how patients have rated us in 2016:

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·      4.42 out of 5 =  I was satisfied with the unit/program staff 

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·      4.50 out of 5 = I feel better now than when I was admitted 

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·      4.47 out of 5 = Overall, I was satisfied with my treatment 

Additionally, below are remarks we’ve received from patients regarding the care they received at Glen Oaks Hospital:

“I wanted to thank all of the staff of Glen Oaks for creating a positive and caring environment for me during my hospital stay.  I’m thankful for the work ethic of the staff and compassion that they shared for me and other patients.” – February 2016

“I’m thankful for all of the help and support I received during my time here, the generosity of all the therapists, the reassuring and encouragement that I received from staff.” – June 2016

“Thank you guys, you guys saved my life, I will never forget this experience.” –  January 2016

“I wouldn’t change a thing about my stay here.  This was the scariest thing I have ever attempted and now that I’ve gone through it, I’m kicking myself for waiting so long to take this step.” “June 2016

“I would like to thank everyone at Glen Oaks, my hats off to everyone for all their help.” – May 2016

“This place really helped me.” – June 2016

“Thank you for being there for me when no one else was, I’m going to miss everyone very much.” – June 2016

“All staff were great!” – July 2016

“I was satisfied with everything and if I have any problems in the future, I know how to come back.” – June 2016

“Thank y’all so much for everything you have done, I love y’all so much.” – April 2016

“My stay here has been great.” – April 2016

“I want to thank the staff for calming me down when I was upset, even the small acts of kindness like helping me out of bed in the morning, thank you all.” – July 2016

No cost assessments, 24/7
               
Admissions are accepted 24 hours a day, seven days a week. Our trained professionals can assess you or your loved one and determine the most appropriate level of care. Our assessments are provided at no charge, because we are invested in helping you determine the best next step for your recovery. We welcome referrals by medical or behavioral health providers, caregivers, case managers, law enforcement professionals, educators, community agencies, clergy, employers, hospitals, family members, friends, former patients and patients themselves. Call us at 800-443-1109 to learn more.